HealthSparq Blog

Tips & Tricks: Using data to amp up your member engagement efforts

September 6, 2017

Engaging health plan members may feel like a constant battle for your health plan. Helping increase health literacy, highlighting plan options, guiding and informing members about the tools and resources you offer…the list is endless. Read More…


Webinar: Learn How Medication Knowledge and Cost Transparency Build Loyalty

August 29, 2017

Join us on September 12 to learn more about MedSavvy, where we believe there is a better way to understand and manage medications, and we believe health plans can play an important role in improving their members’ experiences in this important area of health care. Read More…


Tips & Tricks: Five Ways to Create Savvier Health Care Consumers

August 22, 2017

Most people only book a hotel after hunting for the best rate online. But, how many people look for the best price for an X-ray, or even know where to go to find that information? Researching health care costs can save people hundreds of dollars per year. Health plans have a huge opportunity to help their members become smarter health care consumers—and save money for everyone in the process. Read More…


How Health Plans Can Build a More Powerful Mobile Experience

August 4, 2017

Could there be three more hot topics for health plans than mobile, engagement and consumer experience? With that in mind, we recently set out to answer some questions about what members want from mobile experiences with their health insurance companies and how plans might be able to build better mobile apps that both perform and engage. Read More…


Green Means Go: Driving Innovation from Within.

July 25, 2017

In any industry, there are questions to answer and problems to solve: “how can we reduce customer hold times”, “how can we get products to market faster” or “what new product or service can we offer?” Read More…


Tips & Tricks: How to Lower Call Volume During Open Enrollment

July 17, 2017

High call volume during open enrollment can be a double whammy for your plan – not only is it very expensive to staff your call center, but long wait times can leave your brand-new members annoyed and frustrated. We recently spoke with a plan that received 35% higher call volume during their open enrollment period. This post highlights a few insights for how to reduce your call volume during open enrollment. Read More…


What’s The Fix? A Free Health Care Conference for Everyone

June 5, 2017

At What’s The Fix? We invite health care industry leaders and everyday people alike to join us as we listen and learn from a group of incredible patients, caregivers and innovators who are working to put people at the forefront of health care. We all know that health care is tough, cold and inefficient. So, What’s The Fix? At this unique event we’re talking to people who faced incredible odds and developed answers to problems that only patients and caregivers can truly help solve. Read More…


Podcast: The Rise of Patient Advocates

May 24, 2017

Health care is undergoing a tremendous amount of change and people are becoming more involved in their care than ever before. Armed with the internet and social media, people are working with their doctors to find novel solutions to daunting health care challenges. These people are often pushing the boundaries of modern Western medicine and finding effective treatments. Like the mother focusing on diet to help arthritic 3-year-old, or the family coping with chronic Lyme disease. In this episode, we’ll explore the stories of these patient advocates. Read More…


Celebrating 5 Years of Helping People Make Smarter Health Care Choices

May 18, 2017

HealthSparq exists to help people make smarter health care choices. As we celebrate five years as a company, we took stock of what we’ve accomplished so far and what a few of the people who have been with us since the beginning think of our growth. Read More…


What is the role of user-experience research in improving member experience?

May 10, 2017

Our end users are health plan members. We all know that health care is often not a delightful journey and that health care issues often also bring along emotional and financial stress. By being empathetic to these issues, a UX designer may be able to achieve better member satisfaction. Read More…