Voices for Smarter, Better Health Care

The Power of Voices: Virtual Patient Panel to Highlight Experiences in Health Care

We invite you to join us on Tuesday, August 11, as we host be a diverse group of patients to have a frank conversation about their experiences with health care – both past and current – with the goal of helping a wide variety of stakeholders understand the patient experience ...
by Anna Greene  |  August 3, 2020

Sharing Savings with Members: Financial Incentives Legislation Coming to Your State

The legislative momentum for ‘right to shop’ programs makes sense given the clear financial benefits to plans, groups and consumers. The value of delivering a program like HealthSparq Rewards that is simple for members and boosts engagement while creating loyalty in the process. Are you ready to share savings with ...
by Jill Dornan  |  July 28, 2020

Are Cost and Quality Intrinsically Linked in Health Care? Spoiler: Nope

In the midst of this push for shoppable services and health care cost transparency (which are great things!), there remains a question in the backs of many people’s minds: Does choosing a lower-cost provider mean you’ll receive lower-quality care?
by Court Brower  |  July 21, 2020

Communicating with members during COVID-19 to build trust and loyalty

Below are some trust-building tips shared by Megan Burns, a consumer experience expert, during our recent AHIP webinar paired with additional findings from our survey about which communications channels members prefer.
by Anna Greene  |  July 15, 2020

Health Care Consumer Benchmark Study 2020: Trust and the Opportunities It Creates

We recently finished our Annual Consumer Sentiment Benchmark Study. While there is a lot of interesting data and learnings, many of the same themes from previous years persist. One shines through for me most clearly: People want information about their health care choices from people and sources they trust.
by Mark Menton  |  June 23, 2020

Health Plans, Members and COVID-19: New Research Reveals Consumer Sentiment and Behavior

In our survey, 56% of respondents say they’ve delayed health care visits due to the outbreak of COVID-19. What does that mean for health plans and the health care system?
by Heather Burton  |  June 8, 2020

Understanding the CMS and ONC Interoperability Rules for Payers

On March 9, 2020, two rules were issued by CMS and ONC to implement interoperability and patient access provisions of the bipartisan 21st Century Cures Act (Cures Act). We’ve dug into the rules extensively to put together the key points health plans need to know, so you can begin preparing ...
by Jill Dornan  |  April 21, 2020

Sharing Insights on How to Build a Great Data Team

Regardless of whether you choose to leverage a full stack data scientist, an embedded or centralized team or try a No-DS model, it will be important to think critically about the your company, your vision and goals for data, and how your data team is structured for success.
by Keith Lomurray  |  April 9, 2020

How Health Plans Can Prepare for FHIR Provider Directory Interoperability

CMS and ONC recently finalized rules around interoperability that require qualified health plans to publicly expose a provider directory API and to allow members to access their claims and clinical information through a Patient Access API by 2021. These are our tips for getting started.
by Keith Lomurray  |  March 31, 2020