Voices for smarterbetter health care

Music City Takes on Health Care: Reflecting on AHIP Institute and Expo 2019

Sure, AHIP wasn’t immune to buzzwords, but there is some great progress being made in the industry related to the core buzzwords I heard at AHIP, including personalization, transparency, trust and member focus.
by Kerstin Lucas  |  July 11, 2019

Holding A Hackathon Doesn’t Have To Be Hard, Part II

In this article, we’ll share some ideas to make your hackathon a bit more extravagant. Think of this as a hackathon 2.0 to embark upon once you’ve mastered (or at least attempted) the basics.
by Kirk L.  |  June 25, 2019

Talking Medicare: The Intersection of New Expectations and Modern Engagement Tools

The men and women aging into Medicare today demand more than past generations—access, transparency, services and general control of their health care. They come equipped with digital skills and are comfortable with online research. They demand the ability to understand quality with their providers in the same way they understand ...
by Jeff Yaniga  |  June 18, 2019

Headline Heavy: Surprise Medical Bills, Transparency and Interoperability in Health Care

The negative impacts felt from rising health care costs and concerns over data ownership certainly aren’t new topics of discussion in this country. But as policymakers have increased their involvement in these areas, the steady stream of news has turned into a fast-moving series of waves and has left many ...
by Matt Parker  |  June 11, 2019

Elected Officials Call for Transparency — But What About Consumers?

People want more control over their rising health care costs. Health plans, providers, employers and even the federal government are working to improve the situation for consumers, but there remains a large divide between where we are today and where we want to be.
by Jill Dornan  |  June 4, 2019

Building an Accessible Culture Within HealthSparq One

Rethinking our application to make it available to users with special needs is a critical component of our UI redesign – and to HealthSparq’s mission of helping people make smarter health care choices.
by Lisa Nichols  |  May 16, 2019

Trust Me: Using Customer Experience to Build Health Care Relationships

Whether you work in consumer goods, tech or health care – frankly, any industry – having the trust of your customers/buyers/members is critically important. Think of it as a savings account – making regular deposits helps the relationship grow. And at the most fundamental level, when someone trusts you, it’s ...
by Heather Burton  |  May 9, 2019

Redesigning HealthSparq One: A UX Retrospective

Our UX team has been hard at work on a recent redesign of our HealthSparq One homepage. When we asked them to share a bit about how they tackled this big project to deliver an even better experience for our end users, they responded with an awesome and surprising take ...
by Jim M  |  April 10, 2019

Geisinger Health Plan Shares Inside Look into Transformed Digital Strategy

The story Geisinger shared is one that most health plans can relate to – how to best use technology to meet company goals and member needs (and expectations). Goals included being a nationally recognized brand, achieving high CMS and NCQA ratings, and lowering the total cost of care.
by Heather Burton  |  March 26, 2019