Voices for Smarter, Better Health Care

Trust Me: Using Customer Experience to Build Health Care Relationships

Whether you work in consumer goods, tech or health care – frankly, any industry – having the trust of your customers/buyers/members is critically important. Think of it as a savings account – making regular deposits helps the relationship grow. And at the most fundamental level, when someone trusts you, it’s ...
by Heather Burton  |  May 9, 2019

Redesigning HealthSparq One: A UX Retrospective

Our UX team has been hard at work on a recent redesign of our HealthSparq One homepage. When we asked them to share a bit about how they tackled this big project to deliver an even better experience for our end users, they responded with an awesome and surprising take ...
by Jim  |  April 10, 2019

Geisinger Health Plan Shares Inside Look into Transformed Digital Strategy

The story Geisinger shared is one that most health plans can relate to – how to best use technology to meet company goals and member needs (and expectations). Goals included being a nationally recognized brand, achieving high CMS and NCQA ratings, and lowering the total cost of care.
by Heather Burton  |  March 26, 2019

2019 Client Summit Recap: Making Connections, Growing Together and Preparing for the Future

We recently held our 6th annual HealthSparq Client Summit – this time around in the amazing city of Austin, Texas. During a span of three days, we shared, learned, socialized, ate too much and spent time planning for how we’ll work together to best serve health plan members.
by Mark Menton  |  March 12, 2019

Holding A Hackathon Doesn’t Have To Be Hard

Hackathons are undeniably valuable. They drive innovation, increase morale, build personal relationships, contribute to the organizational culture, and promote cross-team collaboration.
by Kirk Lilley  |  March 6, 2019

HIMSS 2019: What Innovation and Interoperability Mean for the Health Insurance Industry

HIMSS is one of the largest annual health care events and every year we look forward to attending. It’s a good chance to get a pulse on where the health industry is today and which topics and priorities are being emphasized for the coming year. This year’s theme happened to ...
by Harlan Edlin  |  February 22, 2019

Treatment Timelines: When Your Health Care Requires More Than a Single Doctor’s Visit

When it comes to health care shopping, there is a lot of confusion out there – and that’s largely because health care is confusing. HealthSparq exists to help clear up some of that confusion. One of the ways we do that is through a unique aspect of our tool that ...
by Heather Burton  |  February 12, 2019

HealthSparq Rewards: Achieve Health Care Savings By Giving Members a Nudge to Shop

Consumers now have more power than ever in a variety of markets and industries, so it often comes as a surprise (and with frustration) that it has been so difficult for us to cross the chasm to broader consumerism in health care.
by Daryl Galant  |  February 7, 2019

Telling It Like It Is: HealthSparq’s Most Memorable Moments from Consumer Panels 2018

We love putting people at the center of what we do – we believe that people and patients should be at the center of everything in health care. So, in addition to our What’s the Fix? activities, we take every opportunity we can at industry events to put real health ...
by Anna Greene  |  February 5, 2019