Voices for Smarter, Better Health Care

Humanizing Health Care to Keep Us Healthy

There we were. A room full of health care professionals. The presenter asked a question revealing the hard truth of consumer satisfaction in health care today: Would you recommend your health plan to your friends? The quiet in the room highlighted why health care is one of the least trusted ...
by Jill Dornan  |  December 22, 2017

Swipe Right to Find a Primary Care Physician

Finding a primary care doctor can be a bit like online dating. You have to look at all the information available to find a match that’s best for you. Factors like location, education, interests and friend/family referrals can all play a part in your selection. But it can still feel ...
by Jill Dornan  |  November 2, 2017

Tips & Tricks: How to Boost Member Engagement Using Your Customer Service Team

No matter which engagement and transparency tools your plan offers, I’ll bet you are always looking for ways to get ...
by Marisa O'Brien  |  October 10, 2017

Millennials Throw Shade, Offer Savage Tips for Health Plans

Throwing shade = not good. Savage = good. While millennials may use language that goes right over most of our older heads, what we learned from a panel of 20-somethings discussing health insurance last week at the Health Care Consumer Engagement Congress in Boston was simple: They want fast, clear, ...
by Burt Rosen  |  October 4, 2017

Tips & Tricks: Using Data to Amp Up Your Member Engagement Efforts

Engaging health plan members may feel like a constant battle for your health plan. Helping increase health literacy, highlighting plan options, guiding and informing members about the tools and resources you offer…the list is endless.
by Keith Lomurray  |  September 6, 2017

Tips & Tricks: Five Ways to Create Savvier Health Care Consumers

Most people only book a hotel after hunting for the best rate online. But, how many people look for the ...
by Jill Dornan  |  August 22, 2017

How Health Plans Can Build a More Powerful Mobile Experience

Could there be three more hot topics for health plans than mobile, engagement and consumer experience? With that in mind, we recently set out to answer some questions about what members want from mobile experiences with their health insurance companies and how plans might be able to build better mobile ...
by Alison Greco  |  August 4, 2017