Voices for Smarter, Better Health Care

More and Better: Takeaways from 2019’s AHIP Consumer Experience Show

At last week’s AHIP Consumer Experience & Digital Health Forum, the ongoing challenge of delivering better health care experiences was front and center. Despite the bitter cold of (almost) winter in Chicago, health plan leaders gathered to share and learn ways to improve outcomes, contain costs and streamline processes for ...
by Leesa Hicks  |  December 18, 2019

Building Blocks of Change: Oliver Wyman Health Innovation Summit 2019

We’ve been talking about disruption/change/consumerism and the like in health care for a really long time. And we are making some progress as an industry. But the question that was posed throughout the event was: What do we need to do to make all this work really matter? 
by Mark Menton  |  September 26, 2019

Music City Takes on Health Care: Reflecting on AHIP Institute and Expo 2019

Sure, AHIP wasn’t immune to buzzwords, but there is some great progress being made in the industry related to the core buzzwords I heard at AHIP, including personalization, transparency, trust and member focus.
by Kerstin Lucas  |  July 11, 2019

Geisinger Health Plan Shares Inside Look into Transformed Digital Strategy

The story Geisinger shared is one that most health plans can relate to – how to best use technology to meet company goals and member needs (and expectations). Goals included being a nationally recognized brand, achieving high CMS and NCQA ratings, and lowering the total cost of care.
by Heather Burton  |  March 26, 2019

HIMSS 2019: What Innovation and Interoperability Mean for the Health Insurance Industry

HIMSS is one of the largest annual health care events and every year we look forward to attending. It’s a good chance to get a pulse on where the health industry is today and which topics and priorities are being emphasized for the coming year. This year’s theme happened to ...
by Harlan Edlin  |  February 22, 2019

What Your Members Want You to Know About Your Consumer Experience

The main message from last week’s AHIP Consumer Experience and Digital Health Forum keynote speaker, branding expert Johnny Cupcakes (yes, ...
by Jill Dornan  |  December 18, 2018

HealthSparq CEO Shares Thoughts from 2018 Oliver Wyman Innovation Summit

Great conferences help you connect and be inspired. Last week’s Oliver Wyman Innovation Summit did just that. And since the conference wrapped up, I’ve been thinking about Bill Gates’ quote from his book, The Road Ahead, where he discusses the evolution of personal computing: "We always overestimate the change that ...
by Mark Menton  |  November 14, 2018

Consumers Speak: SDOH, Instability in Health Insurance and Humanizing Providers

Improving people’s health requires looking at more than just their medical history, how they eat and the exercise they get. Where people live, their income levels, education, race, environmental factors, access to health services and employment status are all factors in health and effectiveness of care. In fact, nearly 90 ...
by Heather Burton  |  September 20, 2018

Top Five Themes from This Year’s AHIP Institute

Attending the AHIP annual conference is always a good opportunity to foster relationships with our current clients and to hear from thought leaders about where the industry is today and where it’s headed going forward. While overall attendance appeared down at this year’s event in San Diego, I thought the ...
by Jeremy Kean  |  June 27, 2018