Voices for Smarter, Better Health Care

Below are some trust-building tips shared by Megan Burns, a consumer experience expert, during our recent AHIP webinar paired with additional findings from our survey about which communications channels members prefer.

In our survey, 56% of respondents say they’ve delayed health care visits due to the outbreak of COVID-19. What does that mean for health plans and the health care system?

As this situation continues to evolve, the opportunities for health plans to more deeply engage with and support their members is bigger than ever. I’m optimistic that all the great work being done will not only improve crisis response in the future but will compound to deliver more value and ...

At last week’s AHIP Consumer Experience & Digital Health Forum, the ongoing challenge of delivering better health care experiences was front and center. Despite the bitter cold of (almost) winter in Chicago, health plan leaders gathered to share and learn ways to improve outcomes, contain costs and streamline processes for ...

HealthSparq is proud to partner with Tufts Health Plan and help give their members meaningful, educational and beneficial experiences that help them take more control of their health care spending. If you’re interested in learning more, get in touch!

It’s almost that most exciting time of year. No, not the holidays. We’re nearing open enrollment—the magical time when tens of millions of employees and Medicare members shop around for their health insurance. It’s also the perfect opportunity to get your current members engaged in order to retain them. To ...

The men and women aging into Medicare today demand more than past generations—access, transparency, services and general control of their health care. They come equipped with digital skills and are comfortable with online research. They demand the ability to understand quality with their providers in the same way they understand ...

Whether you work in consumer goods, tech or health care – frankly, any industry – having the trust of your customers/buyers/members is critically important. Think of it as a savings account – making regular deposits helps the relationship grow. And at the most fundamental level, when someone trusts you, it’s ...

The story Geisinger shared is one that most health plans can relate to – how to best use technology to meet company goals and member needs (and expectations). Goals included being a nationally recognized brand, achieving high CMS and NCQA ratings, and lowering the total cost of care.