Voices for Smarter, Better Health Care

Research shows that rewards and incentive programs work well to persuade members to search for and select cost-effective health care providers. We're happy to share a few best practices to help you launch a successful rewards program and engage with your health plan members.

The era of the flip phone has come to an end, and many in the 65+ crowd want self-serve, online access to the information they need from their health plans. They want an insurance portal with all the bells and whistles they enjoyed with commercial insurance.

We recently finished our Annual Consumer Sentiment Benchmark Study. While there is a lot of interesting data and learnings, many of the same themes from previous years persist. One shines through for me most clearly: People want information about their health care choices from people and sources they trust.

In our survey, 56% of respondents say they’ve delayed health care visits due to the outbreak of COVID-19. What does that mean for health plans and the health care system?

Health care rewards and shopping incentive programs are picking up steam as vehicles to educate consumers about the significant cost variations of health care and to nudge them to make cost-saving choices.  

We recently completed a consumer survey to better understand how people research health care prices, whether they understand their out-of-pocket estimates and if they trust the cost information received from their health plans. While there were some very interesting findings in the aggregate, we found the open-ended responses on one ...

In HealthSparq’s most recent health care consumer survey, we asked 967 health plan members how they research health care prices, whether they understand their out-of-pocket estimates and if they trust the cost information received from their health plans.

Health care is complicated. To help us make it easier to navigate, we regularly conduct studies like this one to understand how health care consumers feel about communications, transparency, trust, preferences and costs. By working to best understand where we are today, we can better chart a path forward with ...

People want more control over their rising health care costs. Health plans, providers, employers and even the federal government are working to improve the situation for consumers, but there remains a large divide between where we are today and where we want to be.