HealthSparq Client Summit 2017: Recapping a Fun and Powerful Week

When the live music and great food of Nashville take a back seat to what happens at a conference, you know you’ve done something right.

Last week, HealthSparq hosted our annual Client Summit in Nashville. While we enjoyed the fantastic sights and sounds of a great city, the time we spent focused on helping people was the star of the show. It was our 4th annual event, and far and away the best one yet.

We were able to show our clients not only our vision for the future, but what we are doing today to bring it to reality. We are laser-focused on improving the user experience of our tools and making it easy for people to make the health care choices that are right for them. Our research and product teams showed off what we are doing this year to make progress against that challenge.

We then got a crash course on the power of Twitter and #pinksocks. All from a man who wears a kilt and drives a furry bike (check out Nick Adkins on Twitter). Definitely not your normal health care conference.

The most impactful part of the summit was the last day and a half. We met an amazing group of “real people” who opened their hearts and lives up to us about their experience with health care. After hearing from this unique group of individuals we broke out into small teams, each working on identifying a problem faced by one of our panelists and brainstorming solutions to it. We didn’t stop there. Working side by side, our teams then built prototypes of our solutions and presented them to the room. It was a powerfully emotional experience and one I will not soon forget.

Some highlights from the prototype presentations included:

  • A “well-acted” out version of virtual reality game designed to help people live healthier.
  • Jaquilyn, with a Q, connecting a potential member to Andrea (with an A for answer) to help explain plan benefits. All via video chat.
  • The cloud! With the accompanying lightning bolts.
  • And best of all, the feedback we got from the “real people” who joined us. They were pleasantly surprised (shocked may be a better word) that health care people actually seemed to care.All in all, it was a great week spent with a likeminded group looking to help people make sense of health care. I will end this blog as I ended the conference, if we don’t all go back and do something based on what we learned, we have failed. Now it is time to get to work and deliver.