Music City Takes on Healthcare: Reflecting on AHIP Institute and Expo 2019
Sure, AHIP wasn’t immune to buzzwords, but there is some great progress being made in the industry related to the core buzzwords I heard at AHIP, including personalization, transparency, trust and member focus.
by Kerstin Lucas |
July 11, 2019
Healthcare Cost Transparency – What About Consumers?
People want more control over their rising health care costs. Health plans, providers, employers and even the federal government are working to improve the situation for consumers, but there remains a large divide between where we are today and where we want to be.
by Leesa Hicks |
June 4, 2019
Trust Me: Using Customer Experience to Build Healthcare Relationships
Whether you work in consumer goods, tech or health care – frankly, any industry – having the trust of your customers/buyers/members is critically important. Think of it as a savings account – making regular deposits helps the relationship grow. And at the most fundamental level, when someone trusts you, it’s ...
by Heather Burton |
May 9, 2019