Voices for Smarter, Better Healthcare

I’ve been working for a long time (30 years? God, I’m old) and in all my years of working in marketing, I’ve never come across something as unique as the social media communities in health care.

Would you buy a new car and drive it off the lot without knowing the cost? Or purchase a house without comparing prices of other properties in the neighborhood? Silly questions, right?

Registration now open for What’s the Fix? 2018 When we came up with the idea for What’s the Fix? in late 2016, ...

There we were. A room full of health care professionals. The presenter asked a question revealing the hard truth of consumer satisfaction in health care today: Would you recommend your health plan to your friends? The quiet in the room highlighted why health care is one of the least trusted ...

With millions of health plan members using our technology to search for providers and compare health care costs, we have no shortage of data. We love to look into how consumers are shopping for health care – and exactly what they are looking for – and sharing those insights.

Just about six months ago, we put on our first ever What’s the Fix? event to help the health care industry learn how to change by hearing from regular people. We hadn’t organized anything like it before and had no idea of what to expect.

We are proud to announce that our Rewards and Appointment Scheduling solutions received a Silver Digital Health Award for Fall 2017!

Reaching consumers about a new product is challenging. Reaching members to let them know about a new health care shopping feature is even tougher.

Attending the recent fifth annual Oliver Wyman Health Innovation Summit has given me renewed energy and optimism about the future state of health care.