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Voices for Smarter, Better Healthcare

CMS Needs to Make MRF Compliance Simpler

Our team met with CMS to discuss MRF data elements that pose significant challenges to health plans as they work toward compliance with Transparency in Coverage mandates.
by Keith Lomurray  |  October 7, 2021

Shared Traits Between Patients and Providers Builds a Foundation of Trust

Providing more detailed provider information alone will not help solve decades of unequal access to care and discrimination toward women, people of color, and others. But provider directories do offer an opportunity for health plans to empower people to search for the right provider for them and find a provider ...
by Anna Greene  |  September 9, 2021

Get Ahead of the Curve: How to Stand Out for Members After Transparency in Coverage

To take the Transparency in Coverage mandate to the next level and create a competitive advantage, we suggest three strategies to expand on the self-service tool requirements.
by Kerstin Lucas  |  September 1, 2021

CMS Makes Updates to Transparency Mandates: First Look at What Health Plans Need to Know

The new federal guidance on healthcare price transparency mandates answers some important questions for health insurers and employer groups, and puts some compliance elements on pause.
by Matt Parker  |  August 23, 2021

Hospital price transparency is clear as mud

While it is great to see attention being paid to price transparency, let’s not get distracted by movie stars talking about rack rate pricing on hospital websites. That information doesn’t really tell people what they’re actually going to pay, so it’s at best confusing and at worst misleading and/or discouraging ...
by Matt Parker  |  August 9, 2021

Finding a Doctor is Like Online Dating

HealthSparq’s recent research whitepaper “A Provider Like Me: Research Into Preferences, Care Selection, and Bias in Healthcare” highlighted how people ...
by Alison Greco  |  August 3, 2021

Keynote Panel: Price Transparency Is an Important Part of the Member Experience Puzzle

While price transparency was the headline of this recent keynote, the panelists focused on the larger picture of what members need today and how providing them with critical information about costs is an avenue to improve the healthcare experience. Below are three key themes that stood out from the panel.
by Anna Greene  |  June 28, 2021

What Members Want from Health Plans in 2021

Based on our 2021 consumer research, it’s clear that health plan members want more from their health plans, including accurate ...
by Anna Greene  |  June 14, 2021

The State of Healthcare Transparency: Research Reveals Opportunities for Health Plans

As in previous years, the research clearly shows that healthcare consumers want cost information—especially insights into what they should expect to pay out of pocket for care before they go to an appointment.
by Anna Greene  |  May 25, 2021