Voices for smarter, better health care

Throwing shade = not good. Savage = good. While millennials may use language that goes right over most of our older heads, what we learned from a panel of 20-somethings discussing health insurance last week at the Health Care Consumer Engagement Congress in Boston was simple: They want fast, clear, ...

Consumers want and need to better understand the costs of the care they receive and value of care—including medications. Recently, HealthSparq hosted industry experts Sean Karbowicz of MedSavvy, Helen Leis of Oliver Wyman, and Dan Tomaszewski of Chapman University for a webinar discussing how medication knowledge and cost transparency build ...

Can mobile apps boost cost and quality outcomes for consumers navigating the health care system? I think so and I’m not alone. More than 259,000 mobile health (mHealth) apps are now available to consumers, nearly double the number from just two years ago. [1]

Engaging health plan members may feel like a constant battle for your health plan. Helping increase health literacy, highlighting plan options, guiding and informing members about the tools and resources you offer…the list is endless.

Join us on September 12 to learn more about MedSavvy, where we believe there is a better way to understand and manage medications, and we believe health plans can play an important role in improving their members’ experiences in this important area of health care.

Most people only book a hotel after hunting for the best rate online. But, how many people look for the ...

Could there be three more hot topics for health plans than mobile, engagement and consumer experience? With that in mind, we recently set out to answer some questions about what members want from mobile experiences with their health insurance companies and how plans might be able to build better mobile ...

In any industry, there are questions to answer and problems to solve: “how can we reduce customer hold times”, “how can we get products to market faster” or “what new product or service can we offer?”

High call volume during open enrollment can be a double whammy for your plan – not only is it very expensive to staff your call center, but long wait times can leave your brand-new members annoyed and frustrated. We recently spoke with a plan that received 35% higher call volume ...