Voices for Smarter, Better Healthcare

More and Better: Takeaways from 2019’s AHIP Consumer Experience Show

At last week’s AHIP Consumer Experience & Digital Health Forum, the ongoing challenge of delivering better health care experiences was front and center. Despite the bitter cold of (almost) winter in Chicago, health plan leaders gathered to share and learn ways to improve outcomes, contain costs and streamline processes for ...
by Leesa Hicks  |  December 18, 2019

CMS Releases Proposed Price Transparency Rules for Payers: An Initial Take

New proposed rules for insurers were released today by the Centers for Medicare & Medicaid Services (CMS) designed, in large part, to increase price transparency. 
by Matt Parker  |  November 15, 2019

Searching for Healthcare Savings? Offer a Shopping Incentives Program Using HealthSparq Rewards API

The HealthSparq Rewards Program and API help drive health plan members into cost transparency tools, educate them about cost saving opportunities and reward them with financial incentives for making smarter health care choices.
by Jill Dornan  |  November 12, 2019

HLTH 2019: Did Patients Get the Spotlight They Deserve?

Why, with 6,000 in attendance, weren’t people clamoring to hear from the people we serve? My assumption is that while it sounds really good for health care industry peeps to say they care about what patients think and do, there’s still a massive swath who, when it really comes down ...
by Heather Burton  |  November 7, 2019

Stand Out To Seniors: A Letter To All Medicare Plans

Today’s Medicare beneficiaries are tech-savvy and are taking their health into their own hands. Instead of calling customer service and waiting on hold, they prefer getting answers right away for simple questions like whether their doctor is in-network, how much an upcoming procedure might cost or how long the recovery ...
by Kerstin Lucas  |  November 6, 2019

How Data Teams Can Succeed Through Failure With Data Prototyping

Developing data products often takes longer than anyone would like, the end result isn’t perfect, and the value of the data might be different than originally promised. I believe the root cause of these frustrations is due to one core problem: data product teams aren’t failing enough.
by Keith Lomurray  |  October 25, 2019

How Tufts Health Plan Encourages Members to Shop for Healthcare

HealthSparq is proud to partner with Tufts Health Plan and help give their members meaningful, educational and beneficial experiences that help them take more control of their health care spending. If you’re interested in learning more, get in touch!
by Heather Burton  |  October 17, 2019

Going Beyond Health Plan Data Interoperability Mandates

Regence, like many health plans, is working to address this 2020 mandate. We look at interoperability as a way to provide more efficient care coordination with our provider partners for our membership. We also see an opportunity to advance some of the strategic initiatives for consumer experience we already have ...
by Kirk Anderson  |  October 15, 2019

Cutting the Clutter from the Open Enrollment Period

October is a big month in health care: it’s both health literacy month and the period when open enrollment begins. Considering that just 4% of Americans are able to correctly  define all four terms that determine how much they would personally have to pay for medical services and drugs they ...
by Jill Dornan  |  October 11, 2019