If you’re like me, you’ve settled back into your (home) office but you’re still reflecting on the activity and insights ...

At last week’s AHIP Consumer Experience & Digital Health Forum, the ongoing challenge of delivering better health care experiences was front and center. Despite the bitter cold of (almost) winter in Chicago, health plan leaders gathered to share and learn ways to improve outcomes, contain costs and streamline processes for ...

We’ve been talking about disruption/change/consumerism and the like in health care for a really long time. And we are making some progress as an industry. But the question that was posed throughout the event was: What do we need to do to make all this work really matter? 

Sure, AHIP wasn’t immune to buzzwords, but there is some great progress being made in the industry related to the core buzzwords I heard at AHIP, including personalization, transparency, trust and member focus.

The story Geisinger shared is one that most health plans can relate to – how to best use technology to meet company goals and member needs (and expectations). Goals included being a nationally recognized brand, achieving high CMS and NCQA ratings, and lowering the total cost of care.

HIMSS is one of the largest annual health care events and every year we look forward to attending. It’s a good chance to get a pulse on where the health industry is today and which topics and priorities are being emphasized for the coming year. This year’s theme happened to ...

The main message from last week’s AHIP Consumer Experience and Digital Health Forum keynote speaker, branding expert Johnny Cupcakes (yes, ...

Great conferences help you connect and be inspired. Last week’s Oliver Wyman Innovation Summit did just that. And since the conference wrapped up, I’ve been thinking about Bill Gates’ quote from his book, The Road Ahead, where he discusses the evolution of personal computing: "We always overestimate the change that ...

Improving people’s health requires looking at more than just their medical history, how they eat and the exercise they get. Where people live, their income levels, education, race, environmental factors, access to health services and employment status are all factors in health and effectiveness of care. In fact, nearly 90 ...