Voices for Smarter, Better Healthcare

Winning the Trust and Loyalty of Today’s Medicare Beneficiaries

Medicare enrollment is on the rise, particularly within Medicare Advantage (MA) plans, leading to rising expectations and a pressing demand ...
by Nahal Hosseini  |  November 16, 2023

Improving Data Accuracy Through Payer-Provider Collaboration: Insights from a CHRISTUS Health VP

During the 2023 AHIP CX conference held last month, Matt Parker, Kyruus’ VP of Product Innovation, engaged in a thoughtful ...
by Nahal Hosseini  |  November 2, 2023

New Research Reveals the Top 3 Things Members Want from Their Health Plans

Beginning in July 2023, Wakefield Research surveyed 1,000 individuals across the country on behalf of Kyruus to gain an understanding ...
by Nahal Hosseini  |  October 10, 2023

What Members Want from Health Plans in 2021

Based on our 2021 consumer research, it’s clear that health plan members want more from their health plans, including accurate ...
by Anna Greene  |  June 14, 2021

The State of Healthcare Transparency: Research Reveals Opportunities for Health Plans

As in previous years, the research clearly shows that healthcare consumers want cost information—especially insights into what they should expect to pay out of pocket for care before they go to an appointment.
by Anna Greene  |  May 25, 2021

Communicating with members during COVID-19 to build trust and loyalty

Below are some trust-building tips shared by Megan Burns, a consumer experience expert, during our recent AHIP webinar paired with additional findings from our survey about which communications channels members prefer.
by Anna Greene  |  July 15, 2020

Health Plans, Members and COVID-19: New Research Reveals Consumer Sentiment and Behavior

In our survey, 56% of respondents say they’ve delayed health care visits due to the outbreak of COVID-19. What does that mean for health plans and the health care system?
by Heather Burton  |  June 8, 2020

COVID-19: Health Plans Step Up to Increase Support in Midst of Pandemic

As this situation continues to evolve, the opportunities for health plans to more deeply engage with and support their members is bigger than ever. I’m optimistic that all the great work being done will not only improve crisis response in the future but will compound to deliver more value and ...
by Mark Menton  |  March 24, 2020

More and Better: Takeaways from 2019’s AHIP Consumer Experience Show

At last week’s AHIP Consumer Experience & Digital Health Forum, the ongoing challenge of delivering better health care experiences was front and center. Despite the bitter cold of (almost) winter in Chicago, health plan leaders gathered to share and learn ways to improve outcomes, contain costs and streamline processes for ...
by Leesa Hicks  |  December 18, 2019