Medicare enrollment is on the rise, particularly within Medicare Advantage (MA) plans, leading to rising expectations and a pressing demand ...

During the 2023 AHIP CX conference held last month, Matt Parker, Kyruus’ VP of Product Innovation, engaged in a thoughtful ...

Beginning in July 2023, Wakefield Research surveyed 1,000 individuals across the country on behalf of Kyruus to gain an understanding ...

Based on our 2021 consumer research, it’s clear that health plan members want more from their health plans, including accurate ...

As in previous years, the research clearly shows that healthcare consumers want cost information—especially insights into what they should expect to pay out of pocket for care before they go to an appointment.

Below are some trust-building tips shared by Megan Burns, a consumer experience expert, during our recent AHIP webinar paired with additional findings from our survey about which communications channels members prefer.

In our survey, 56% of respondents say they’ve delayed health care visits due to the outbreak of COVID-19. What does that mean for health plans and the health care system?

As this situation continues to evolve, the opportunities for health plans to more deeply engage with and support their members is bigger than ever. I’m optimistic that all the great work being done will not only improve crisis response in the future but will compound to deliver more value and ...

At last week’s AHIP Consumer Experience & Digital Health Forum, the ongoing challenge of delivering better health care experiences was front and center. Despite the bitter cold of (almost) winter in Chicago, health plan leaders gathered to share and learn ways to improve outcomes, contain costs and streamline processes for ...