By centering our users, by being inclusive and seeking diverse points of view, by knowing we are not reasonable proxies of their needs but only amplifiers of their voice, we make change possible.

The era of the flip phone has come to an end, and many in the 65+ crowd want self-serve, online access to the information they need from their health plans. They want an insurance portal with all the bells and whistles they enjoyed with commercial insurance.

At the beginning of 2019, I made several predictions about which trends in health care industry would come to fruition during the year. Let’s take a look back and see how well my predictions held up.

At last week’s AHIP Consumer Experience & Digital Health Forum, the ongoing challenge of delivering better health care experiences was front and center. Despite the bitter cold of (almost) winter in Chicago, health plan leaders gathered to share and learn ways to improve outcomes, contain costs and streamline processes for ...

For years, health care leaders have talked about consumerism as a key driver toward improving quality of care and reining in costs. Recently, our VP of Product Matt Parker shared an article in Oliver Wyman Health highlighting how impactful health data accessibility may be to the promise of consumerism.

Today, 80 percent of health data remains unstructured and undigested. The healthcare sector is expected to produce 2,314 exabytes of ...

In this article, we’ll share some ideas to make your hackathon a bit more extravagant. Think of this as a hackathon 2.0 to embark upon once you’ve mastered (or at least attempted) the basics.

The negative impacts felt from rising health care costs and concerns over data ownership certainly aren’t new topics of discussion in this country. But as policymakers have increased their involvement in these areas, the steady stream of news has turned into a fast-moving series of waves and has left many ...

People want more control over their rising health care costs. Health plans, providers, employers and even the federal government are working to improve the situation for consumers, but there remains a large divide between where we are today and where we want to be.