HealthSparq and Pager Partner to Help People Navigate Health Care Options
PORTLAND, Ore., March 5, 2019 – HealthSparq, a health care transparency company serving the health insurance market, and Pager, a digital health company that connects consumers with the experts they need to make the right health care decisions, today announced a strategic partnership. Together, the companies will help health plan members better evaluate and navigate their care options while lowering medical and administrative costs.
Millions of health plan members have access to the HealthSparq One® platform through their health plan portals where they can search for providers, get out-of-pocket cost estimates, read patient reviews, schedule care and more. Through Pager’s unique combination of clinical services and human-powered chat, members can get personalized help navigating their care.
“When people have a pressing health care need, it can be stressful,” said Mark Menton, CEO, HealthSparq. “People want to search for that care in a variety of ways. HealthSparq offers an intuitive, self-service model for finding providers and understanding cost and quality, but sometimes people want to be reassured by a real person that they’re on the right track or just need a helping hand. Pager is a natural partner for us to help people make smart health care choices with their unique and powerful technology.”
People encounter multiple touchpoints while exploring their health care options. The partnership aims to meet members where they are by optimizing primary touchpoints, across both web and mobile platforms, to deliver a personalized experience.
“HealthSparq and Pager share a mission to make health care more convenient and accessible for consumers,” said Walter Jin, CEO, Pager. “The combination of our complementary offerings will deliver an innovative solution for health plans that ensures their members get the highest-quality, most cost-effective care while engaging in a personalized digital experience. We strive to be an example for how collaboration in health and technology can make a tangible impact on a person’s health care experience.”
At HealthSparq, we help people make smarter health care choices by partnering with health plans to provide members with cost and quality information about doctors, hospitals and medical services, based on their individual benefits. We put people at the core of everything we do by conducting continuous usability testing, eliciting consumer feedback to enhance product development, hosting industry panels featuring everyday people, and bringing human stories to the forefront through our #WTFix campaign. Using these insights, we create solutions to help people understand and navigate the health care system better than ever before.
Pager delivers a “doctor in your family” health care experience by making it simple for consumers to connect with the trusted experts they need to make the right health care decisions. Through AI-enabled technology, Pager brings consumers, nurses, doctors and other members of the care team together through text, voice and video chat, all in one place. We partner with health care organizations to deliver seamless, tech-enabled services and solutions for a consumer experience that leads to better decisions, outcomes and healthier lives. Started in 2014 and based in New York City, Pager is led by seasoned technology and health care entrepreneurs to redefine the way that consumers interact with their health care.