Medicare enrollment is on the rise, particularly within Medicare Advantage (MA) plans, leading to rising expectations and a pressing demand ...

Beginning in July 2023, Wakefield Research surveyed 1,000 individuals across the country on behalf of Kyruus to gain an understanding ...

It’s nearly unanimous—providers want to work more closely with health plans to better serve patients. Amid a revolution in healthcare, ...

Providing more detailed provider information alone will not help solve decades of unequal access to care and discrimination toward women, people of color, and others. But provider directories do offer an opportunity for health plans to empower people to search for the right provider for them and find a provider ...

HealthSparq’s recent research whitepaper “A Provider Like Me: Research Into Preferences, Care Selection, and Bias in Healthcare” highlighted how people ...

Based on our 2021 consumer research, it’s clear that health plan members want more from their health plans, including accurate ...

As in previous years, the research clearly shows that healthcare consumers want cost information—especially insights into what they should expect to pay out of pocket for care before they go to an appointment.

Research shows that rewards and incentive programs work well to persuade members to search for and select cost-effective health care providers. We're happy to share a few best practices to help you launch a successful rewards program and engage with your health plan members.

The era of the flip phone has come to an end, and many in the 65+ crowd want self-serve, online access to the information they need from their health plans. They want an insurance portal with all the bells and whistles they enjoyed with commercial insurance.