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How to Boost Member Engagement Using Your Customer Service Team

How can you tap into your health plan customer service teams to drive engagement with your members? We've put together an infographic for reference!

Inside Look: One Payer’s Approach to Quality Scoring

In this webinar, you’ll hear from Wellmark Blue Cross Blue Shield, currently serving more than 2 million members in Iowa and South Dakota. Wellmark, in conjunction ...

Caring or Creepy? What Today’s Consumers Think About Data-Driven Personalization in Health Care

Personalized marketing can lift company revenue and increase the efficiency of your marketing spend, but it’s also a really sensitive subject – especially in health care. ...

Prescription for Success: How Medication Knowledge and Cost Transparency Build Consumer Loyalty

This webinar, in partnership with Oliver Wyman, a global management consulting firm, presents a lively discussion on the importance of medication knowledge and health care cost ...

Infographic: 5 Quick Ways to Increase Member Engagement

More than 90% of people want to know their health costs before getting service. Unfortunately, only 2% of people are actually ...

Infographic: What Do Health Plan Members Really Want?

Our latest white paper, “What Members Really Want: Engaging People to Drive the Use of Health Care Tools,” sheds light ...

Motivating Members to Save

Find out how a health plan discovered nearly $50 million in potential savings. And, read how an employer achieved 8x return by motivating employees to shop ...

Health Plan Executives Talk to Members About What They Really Think

We set out to answer that very question at an AHIP conference, inviting health plan execs to hear what everyday people think of their health plan, ...

What Members Really Want: Engaging People to Drive the Use of Digital Health Care Tools

Many consumers are hungry for more and better health care pricing information today—but don’t know how to go about getting it. They’re already comparison shopping for ...