Health Plan Executives Talk to Members About What They Really Think

We set out to answer that very question at an AHIP conference, inviting health plan execs to hear what everyday people think of their health plan, what frustrates them about their health care, and what they wish their plan would provide. The result? Some great insights, including the fact that members want to compare all their options before choosing a provider or a procedure, but it has to be simple and easy to do it. Check out the video above to hear more of what real members had to say.