AHIP CDF 2020: Fuel Higher Levels of Consumer Trust and Satisfaction With Price Transparency

Consumers want more control over their health care costs, and they want their health plans to provide detailed cost estimates as part of a personalized, do-it-all digital experience. Learn about the tasks members want to perform online to find care, and how you can deliver an experience that reduces confusion, takes the strain off customer service, and boosts trust and satisfaction with consumers.