2021 Annual Consumer Sentiment Benchmark

We asked more than 1,000 health plan members to share their opinions and behaviors on a variety of topics including how they interact with their health plan, how they engage with digital tools, and who they trust in healthcare.  This year’s report reveal an urgent need for price transparency and increasing consumer demand for healthcare guidance.

We learned that people want help navigating healthcare, they want more information about costs, and that they’re looking to their health plans for guidance. Our hope is that the data cited in this report can help guide us as we continue our work to make healthcare better for all.

In this white paper, you’ll learn:

  • How uncertainly about costs impacts health plan members and what health plans can do to help
  • The types of help and guidance people want in 2021
  • Which types of communication members prefer from their health plan
  • How people that use transparency tools really feel about them