A Provider Like Me: Research on Preferences, Care Selection, and Bias in Healthcare

This new report offers insights into preferences and behaviors related to selecting healthcare providers, as well as how discrimination shapes interactions and experiences in healthcare. The survey of 1,000 Americans concentrated on inclusion of women, people of color, non-native English speakers, and those who identify as LGBTQ.

Key findings include:

  • One in four are extremely or very concerned about discrimination in healthcare due to their race or the language they speak.
  • Nearly half of people who identify as LGBTQ feel they have been discriminated against based on sexual orientation.
  • Among African Americans who have experienced discrimination, 77% feel it was due to their ethnicity or race.
  • Two-thirds of respondents reported having a doctor of the same gender. Shared race is also common.
  • Six in ten respondents report using their health plan’s website to gather information on providers.
  • The characteristics deemed important for a PCP differ from those sought after in a specialist.