Most members want to make the right care decisions, but healthcare can be complex and confusing. In those cases, a little help, from a real person, can make all the difference. Now you can make human-powered chat available on all of your digital properties, including portals and apps, to help your members access and navigate care with one-on-one support. HealthSparq Guide provides immediate, personalized assistance for care navigation and redirection from highly-trained nurses and care guides who understand how to help members through the process.
With HealthSparq’s chat solution for health plans, members receive high-touch support, from triaging their symptoms and finding appropriate care options, to accessing personalized cost estimates, locating in-network providers and scheduling appointments. They can even receive post-care follow-up from these experts. Members can access their personal guide when and where they need it—whether chatting from your website, from within HealthSparq One® or from your mobile app. In return, you get valuable clinical and front-line support that lowers costs, increases member satisfaction, and drives better health outcomes.
Drive down costs
Reduce call center costs with online, chat-based assistance and save on unnecessary care like ER visits by guiding members to high-value, in-network alternative care options—such as in-office visits, urgent care, or telehealth.
Your members expect ease of access and immediate assistance across all types of interactions. Deliver the personalized, real-time assistance they need to help them find answers and get care while actively engaging them throughout their healthcare journey.
Close gaps in care via care navigation and treatment follow-up. Guide members to appropriate care options that can best meet their needs and even assist them in accessing medications and post-treatment follow-up to ensure adherence.