People have continued to evolve as they search for and select care—adopting sophisticated shopping behaviors similar to other consumer focused ...

Selecting a provider is a personal and nuanced decision for consumers—one that launches a journey of discovery that typically includes ...

For most health plans, the number one reason members call into the call center is related to finding a provider ...

What is a Patient and Family Advisory Council (PFAC) and why would you have one as part of a healthcare ...

Of all the terms used at last week’s Becker’s Payer Issues Roundtable – including Integrated Delivery Network (IDN) and Provider-Owned ...

It may sound like a no-brainer, but conflicting information about healthcare providers across platforms (think health plan website, Google, health ...

As one of the most utilized resources on a health insurer’s website, a provider directory should have rich data and ...

Healthcare providers are facing new challenges balancing quality of care and optimal use of dwindling resources. The cost-effective use of ...

We recently attended the annual AHIP Consumer Experience and Digital Health Forum in Nashville. At this year’s event, there were ...