With over 85 million individuals enrolled in Medicaid, finding the right provider shouldn’t be a barrier to accessing care. Yet, inaccurate provider directories present roadblocks to some of the nation’s most vulnerable populations – pushing them towards uncertain long-term outcomes.

The government requirements are far from a silver bullet for helping plans, employers, and members. Simply meeting the letter of the mandate puts the burden on consumers (or health plan customer support teams) to gather information on services and billing codes, do a lot of research and analysis, and figure ...

Discover key insights for how to successfully approach payer-provider collaboration from IBX and CHRISTUS Health.

How can health plans uncover where they align with providers to truly partner? That is one question that led us to survey 200 health plan executives to understand their perspectives and priorities around provider collaboration.

Partnerships are a way to supplement core competency gaps and are increasing in velocity and frequency. For businesses to evolve and stay competitive, partnerships must also be made with competitors.

People have continued to evolve as they search for and select care—adopting sophisticated shopping behaviors similar to other consumer focused ...

Selecting a provider is a personal and nuanced decision for consumers—one that launches a journey of discovery that typically includes ...

For most health plans, the number one reason members call into the call center is related to finding a provider ...

What is a Patient and Family Advisory Council (PFAC) and why would you have one as part of a healthcare ...