Voices for Smarter, Better Healthcare

The 85-million-person Challenge: Medicaid and Your Members

With over 85 million individuals enrolled in Medicaid, finding the right provider shouldn’t be a barrier to accessing care. Yet, inaccurate provider directories present roadblocks to some of the nation’s most vulnerable populations – pushing them towards uncertain long-term outcomes.
by Court Brower  |  May 8, 2023

Preparing for the future of Price Transparency: Scaling for member experience

The government requirements are far from a silver bullet for helping plans, employers, and members. Simply meeting the letter of the mandate puts the burden on consumers (or health plan customer support teams) to gather information on services and billing codes, do a lot of research and analysis, and figure ...
by Anna Greene  |  May 2, 2023

Improving the Member Experience through Payer-Provider Collaboration: Reflecting on the Becker’s Payer Issues Roundtable

Discover key insights for how to successfully approach payer-provider collaboration from IBX and CHRISTUS Health.
by Jess Fucci  |  April 20, 2023

From contract to partnership: executive perspectives on payer-provider collaboration

How can health plans uncover where they align with providers to truly partner? That is one question that led us to survey 200 health plan executives to understand their perspectives and priorities around provider collaboration.
by Jill Dornan  |  March 7, 2023

Fill in the Gaps: Partnering Strategies in Healthcare

Partnerships are a way to supplement core competency gaps and are increasing in velocity and frequency. For businesses to evolve and stay competitive, partnerships must also be made with competitors.
by Anna Greene  |  March 1, 2023

Patients Are Prioritizing Digital Access — What Should Health Plans Know to Keep Them Engaged

People have continued to evolve as they search for and select care—adopting sophisticated shopping behaviors similar to other consumer focused ...
by Taylor Gleason  |  January 25, 2023

Helping Consumers Find a “Provider Like Me” and Why It Matters

Selecting a provider is a personal and nuanced decision for consumers—one that launches a journey of discovery that typically includes ...
by John Evers  |  January 17, 2023

Reducing Call Center Volume: Tips and Strategies to Maximize Online Self-service Provider Directories

For most health plans, the number one reason members call into the call center is related to finding a provider ...
by Kelly Tran  |  December 19, 2022

The Valuable Impact of a Patient and Family Advisory Council

What is a Patient and Family Advisory Council (PFAC) and why would you have one as part of a healthcare ...
by Karen Conley  |  November 22, 2022