Voices for Smarter, Better Healthcare

Patients Are Prioritizing Digital Access — What Should Health Plans Know to Keep Them Engaged

People have continued to evolve as they search for and select care—adopting sophisticated shopping behaviors similar to other consumer focused ...
by Taylor Gleason  |  January 25, 2023

Helping Consumers Find a “Provider Like Me” and Why It Matters

Selecting a provider is a personal and nuanced decision for consumers—one that launches a journey of discovery that typically includes ...
by John Evers  |  January 17, 2023

Reducing Call Center Volume: Tips and Strategies to Maximize Online Self-service Provider Directories

For most health plans, the number one reason members call into the call center is related to finding a provider ...
by Kelly Tran  |  December 19, 2022

The Valuable Impact of a Patient and Family Advisory Council

What is a Patient and Family Advisory Council (PFAC) and why would you have one as part of a healthcare ...
by Karen Conley  |  November 22, 2022

Becker’s Payer Roundtable Recap: Are Payviders Supervillains or Superheroes?

Of all the terms used at last week’s Becker’s Payer Issues Roundtable – including Integrated Delivery Network (IDN) and Provider-Owned ...
by Anna Greene  |  November 17, 2022

Building a Provider Search Experience Members Can Trust

It may sound like a no-brainer, but conflicting information about healthcare providers across platforms (think health plan website, Google, health ...
by Raven Garris  |  November 15, 2022

How to Build The Provider Directory Tool That Keeps Members Coming Back

As one of the most utilized resources on a health insurer’s website, a provider directory should have rich data and ...
by Raven Garris  |  October 25, 2022

What Is Health Literacy and Why Is It So Important?

Healthcare providers are facing new challenges balancing quality of care and optimal use of dwindling resources. The cost-effective use of ...
by Eva Wasserman  |  October 13, 2022

Looking to What’s Next in CX for Health Plans: Highlights from #AHIPDigital

We recently attended the annual AHIP Consumer Experience and Digital Health Forum in Nashville. At this year’s event, there were ...
by Anna Greene  |  October 7, 2022