Voices for smarterbetter health care

Tips & Tricks: How to Boost Member Engagement Using Your Customer Service Team

No matter which engagement and transparency tools your plan offers, I’ll bet you are always looking for ways to get the word out to members. After all, driving awareness and use is the way to drive member loyalty and savings. Answering the unasked questions: When we talk to our clients ...
by Marisa O'Brien  |  October 10, 2017

Millennials Throw Shade, Offer Savage Tips for Health Plans

Throwing shade = not good. Savage = good. While millennials may use language that goes right over most of our older heads, what we learned from a panel of 20-somethings discussing health insurance last week at the Health Care Consumer Engagement Congress in Boston was simple: They want fast, clear, ...
by Burt Rosen  |  October 4, 2017

Watch Now: Thought Leaders Come Together to Discuss Medication Transparency

Consumers want and need to better understand the costs of the care they receive and value of care—including medications. Recently, HealthSparq hosted industry experts Sean Karbowicz of MedSavvy, Helen Leis of Oliver Wyman, and Dan Tomaszewski of Chapman University for a webinar discussing how medication knowledge and cost transparency build ...
by Jill Dornan  |  October 3, 2017

Health Plan’s Mobile Team Commits to Delivering Delightful Mobile Apps

Can mobile apps boost cost and quality outcomes for consumers navigating the health care system? I think so and I’m not alone. More than 259,000 mobile health (mHealth) apps are now available to consumers, nearly double the number from just two years ago. [1]
by Dave Elam  |  September 13, 2017

Tips & Tricks: Using data to amp up your member engagement efforts

Engaging health plan members may feel like a constant battle for your health plan. Helping increase health literacy, highlighting plan options, guiding and informing members about the tools and resources you offer…the list is endless.
by Keith Lomurray  |  September 6, 2017

Webinar: Learn How Medication Knowledge and Cost Transparency Build Loyalty

Join us on September 12 to learn more about MedSavvy, where we believe there is a better way to understand and manage medications, and we believe health plans can play an important role in improving their members’ experiences in this important area of health care.
by Sean Karbowicz  |  August 29, 2017

Tips & Tricks: Five Ways to Create Savvier Health Care Consumers

Most people only book a hotel after hunting for the best rate online. But, how many people look for the best price for an X-ray, or even know where to go to find that information? Researching health care costs can save people hundreds of dollars per year. Health plans have ...
by Jill Dornan  |  August 22, 2017

How Health Plans Can Build a More Powerful Mobile Experience

Could there be three more hot topics for health plans than mobile, engagement and consumer experience? With that in mind, we recently set out to answer some questions about what members want from mobile experiences with their health insurance companies and how plans might be able to build better mobile ...
by Alison Greco  |  August 4, 2017

Green Means Go: Driving Innovation from Within.

In any industry, there are questions to answer and problems to solve: “how can we reduce customer hold times”, “how can we get products to market faster” or “what new product or service can we offer?”
by Marisa O'Brien  |  July 25, 2017