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Voices for Smarter, Better Healthcare

Winning the Trust and Loyalty of Today’s Medicare Beneficiaries

Medicare enrollment is on the rise, particularly within Medicare Advantage (MA) plans, leading to rising expectations and a pressing demand ...
by Nahal Hosseini  |  November 16, 2023

Improving Data Accuracy Through Payer-Provider Collaboration: Insights from a CHRISTUS Health VP

During the 2023 AHIP CX conference held last month, Matt Parker, Kyruus’ VP of Product Innovation, engaged in a thoughtful ...
by Nahal Hosseini  |  November 2, 2023

New Research Reveals the Top 3 Things Members Want from Their Health Plans

Beginning in July 2023, Wakefield Research surveyed 1,000 individuals across the country on behalf of Kyruus to gain an understanding ...
by Nahal Hosseini  |  October 10, 2023

A Study in Success: How collaboration leads to significant impact for one plan partner

HealthSparq and a health plan client recently spoke with Health Plan Alliance (HPA) members about breaking down access barriers within ...
by Court Brower  |  July 20, 2023

Closing CAHPS Gaps

Prioritizing provider data accuracy to avoid negative impact In today’s healthcare landscape, patients not only want more accurate data about ...
by Court Brower  |  May 23, 2023

The 85-million-person Challenge: Medicaid and Your Members

With over 85 million individuals enrolled in Medicaid, finding the right provider shouldn’t be a barrier to accessing care. Yet, inaccurate provider directories present roadblocks to some of the nation’s most vulnerable populations – pushing them towards uncertain long-term outcomes.
by Court Brower  |  May 8, 2023

Preparing for the future of Price Transparency: Scaling for member experience

The government requirements are far from a silver bullet for helping plans, employers, and members. Simply meeting the letter of the mandate puts the burden on consumers (or health plan customer support teams) to gather information on services and billing codes, do a lot of research and analysis, and figure ...
by Anna Greene  |  May 2, 2023

Improving the Member Experience through Payer-Provider Collaboration: Reflecting on the Becker’s Payer Issues Roundtable

Discover key insights for how to successfully approach payer-provider collaboration from IBX and CHRISTUS Health.
by Jess Fucci  |  April 20, 2023

From contract to partnership: executive perspectives on payer-provider collaboration

How can health plans uncover where they align with providers to truly partner? That is one question that led us to survey 200 health plan executives to understand their perspectives and priorities around provider collaboration.
by Jill Dornan  |  March 7, 2023