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Voices for Smarter, Better Healthcare

Patients Are Prioritizing Digital Access — What Should Health Plans Know to Keep Them Engaged

People have continued to evolve as they search for and select care—adopting sophisticated shopping behaviors similar to other consumer focused ...
by Taylor Gleason  |  January 25, 2023

Helping Consumers Find a “Provider Like Me” and Why It Matters

Selecting a provider is a personal and nuanced decision for consumers—one that launches a journey of discovery that typically includes ...
by John Evers  |  January 17, 2023

New Research: Health Plan Execs Talk Transparency

For most people, January means a new health plan benefit year. But, this year is different. Now all health plan ...
by Jill Dornan  |  January 12, 2023

Reducing Call Center Volume: Tips and Strategies to Maximize Online Self-service Provider Directories

For most health plans, the number one reason members call into the call center is related to finding a provider ...
by Kelly Tran  |  December 19, 2022

The Valuable Impact of a Patient and Family Advisory Council

What is a Patient and Family Advisory Council (PFAC) and why would you have one as part of a healthcare ...
by Karen Conley  |  November 22, 2022

Becker’s Payer Roundtable Recap: Are Payviders Supervillains or Superheroes?

Of all the terms used at last week’s Becker’s Payer Issues Roundtable – including Integrated Delivery Network (IDN) and Provider-Owned ...
by Anna Greene  |  November 17, 2022

Building a Provider Search Experience Members Can Trust

It may sound like a no-brainer, but conflicting information about healthcare providers across platforms (think health plan website, Google, health ...
by Raven Garris  |  November 15, 2022

Healthcare Costs Remain A Major Concern For Health Plan Members

As 2022 rapidly draws to a close, fresh consumer insights shed light on how consumers are feeling about healthcare costs. ...
by Anna Greene  |  November 9, 2022

Are You Ready To Market Price Transparency?

Product, data, and engineering teams at health plans have been hard at work building solutions to meet the January 1, ...
by Erin Sellnow  |  November 2, 2022