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People have continued to evolve as they search for and select care—adopting sophisticated shopping behaviors similar to other consumer focused ...

Selecting a provider is a personal and nuanced decision for consumers—one that launches a journey of discovery that typically includes ...

For most people, January means a new health plan benefit year. But, this year is different. Now all health plan ...

For most health plans, the number one reason members call into the call center is related to finding a provider ...

What is a Patient and Family Advisory Council (PFAC) and why would you have one as part of a healthcare ...

Of all the terms used at last week’s Becker’s Payer Issues Roundtable – including Integrated Delivery Network (IDN) and Provider-Owned ...

It may sound like a no-brainer, but conflicting information about healthcare providers across platforms (think health plan website, Google, health ...

As 2022 rapidly draws to a close, fresh consumer insights shed light on how consumers are feeling about healthcare costs. ...

Product, data, and engineering teams at health plans have been hard at work building solutions to meet the January 1, ...