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Voices for Smarter, Better Healthcare

Are You Ready To Market Price Transparency?

Product, data, and engineering teams at health plans have been hard at work building solutions to meet the January 1, ...
by Erin Sellnow  |  November 2, 2022

How to Build The Provider Directory Tool That Keeps Members Coming Back

As one of the most utilized resources on a health insurer’s website, a provider directory should have rich data and ...
by Raven Garris  |  October 25, 2022

What Is Health Literacy and Why Is It So Important?

Healthcare providers are facing new challenges balancing quality of care and optimal use of dwindling resources. The cost-effective use of ...
by Eva Wasserman  |  October 13, 2022

Looking to What’s Next in CX for Health Plans: Highlights from #AHIPDigital

We recently attended the annual AHIP Consumer Experience and Digital Health Forum in Nashville. At this year’s event, there were ...
by Anna Greene  |  October 7, 2022

How Much Does Healthcare Really Cost?

When people make purchases, one of the first questions is “how much?” And when it comes to big purchases, like ...
by Erin Sellnow  |  September 28, 2022

What to Watch Out For with Using MRFs for Self-Service Tool Compliance

Last month was a major milestone for the healthcare industry. From 2019 when the federal Transparency in Coverage (TiC) rules ...
by Matt Parker  |  September 8, 2022

Guide and engage members with price transparency

Create engaged and loyal members by providing the tools and resources that help people navigate the complexities of healthcare -- from starting the search for a provider to booking the appointment they need.
by Erin Sellnow  |  September 1, 2022

It’s All About Me: Providers Say Digital Profiles Are Their Chance to Shine

Explore what health plan leaders need to take into consideration when developing provider network partnership strategies as well as when building provider search tools and capabilities.
by John Evers  |  August 9, 2022

Realize Big Savings By Incentivizing Consumer Behaviors

Healthcare is expensive and costs continue to rise. According to the Centers of Medicare & Medicaid Services (CMS), healthcare costs ...
by Erin Sellnow  |  July 25, 2022