Voices for Smarter, Better Healthcare

What Members Want from Health Plans in 2021

Based on our 2021 consumer research, it’s clear that health plan members want more from their health plans, including accurate ...
by Anna Greene  |  June 14, 2021

The State of Healthcare Transparency: Research Reveals Opportunities for Health Plans

As in previous years, the research clearly shows that healthcare consumers want cost information—especially insights into what they should expect to pay out of pocket for care before they go to an appointment.
by Anna Greene  |  May 25, 2021

Improving Equity in Products: Humans Know the Way

By centering our users, by being inclusive and seeking diverse points of view, by knowing we are not reasonable proxies of their needs but only amplifiers of their voice, we make change possible.
by Alison Greco  |  May 21, 2021

Diving into the Details: What You Need to Know About the Machine-Readable Files Mandate

Take a look at the requirements and important considerations for health plans when it comes to the machine-readable files mandate.
by Keith Lomurray  |  May 20, 2021

Meeting Transparency Mandates: Put Your Employer Groups at Ease

Now is the time for health plans to put their employer groups at ease about upcoming transparency mandate deadlines by letting them know you’ve got them covered—for price transparency and beyond.
by Kerstin Lucas  |  April 28, 2021

Price Transparency Patient Panel: What Health Plan Members Really Want

The goal with these events is to help health plan leaders understand the needs of their members on a more personal level. They can then take these perspectives into account as they work to address price transparency mandates and build member experiences that empower people to take more control of ...
by Anna Greene  |  March 24, 2021

A Weird 2020: Unique Searches in a Very Unique Year

Every year, millions of people search for providers, health care costs, rewardable services and more using our platform. Looking specifically ...
by Kerstin Lucas  |  February 11, 2021

Watch the Replay: Making Care Costs Clear – Price Transparency Mandate

While our industry has been providing price transparency for years, the Transparency in Coverage rule mandates a new experience for ...
by Matt Parker  |  February 3, 2021

Surprises Aren’t Just for Birthdays – No Surprises Act Transparency and Directory Requirements

As if 2020 didn’t gift health plans enough regulation fun, the year closed out with another surprise—the ‘No Surprises Act’ ...
by Jill Dornan  |  January 25, 2021