Webinar: How Health Plans Can Rebuild Trust Using CX

Trust is one of the strongest drivers of prosperity in any culture. Unfortunately, the overall level of trust in America has been on the decline for decades. And, according to Edelman, only 46 percent of consumers trust their health insurance plan. How can health plans build trust and loyalty with members and employer groups in this digital age? In this webinar, you’ll hear from featured speaker and CX expert, Megan Burns, and learn:

  • Signals your website gives about how trustworthy your company is
  • What types of customer experiences erode trust and what kind rebuild it
  • Ways to mitigate the trust-building issues that technology introduces